Customer Service Department Supervisor

The Customer Service Department Supervisor oversees all customer service representatives, ensuring all policies and procedures are executed effectively. Additionally, the customer service department supervisor provides assistance to members inquiring about gym operations and policies, and performs various administrative duties. 

This detail-oriented individual will possess excellent customer service skills and the ability to communicate effectively with both staff and members. Basic understanding of cash processing procedures and computer skills is required.

Job Description:

• Greet members and guests promptly, enthusiastically and with a smile to create a friendly positive atmosphere.
• Monitor check-ins to identify delinquent accounts.
• Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner.
• Answer phone in a professional and courteous manner.
• Respond immediately to member requests, inquiries and concerns.
• Maintain spreadsheets with accuracy.
• Keep the front desk organized and tidy.
• Ensure customer service associates follow company policies and procedures.
• Lead customer service associates with confidence

Job Qualifications: 

• Min 2 Year Experience in Customer Service
• High school diploma required
• Excellent customer service skills
• Able to communicate effectively with both staff and members
• Able to multi-task
• Eye for detail
• Knowledge of basic cash processing procedures
• Functional computer skills
• Knowledge of Microsoft word and excel