GENERAL POSITION DESCRIPTION

The Group Fitness Manager (GFM) is responsible for the successful operation of the Group Fitness Department.

The GFM is held accountable for hiring, training, managing, and overseeing the group fitness staff to ensure

members and their children receive the highest level of group fitness training possible. Additionally, the GFM will

also perform other duties for Social Media and Website.

 

Essential Responsibilities and Duties:

Ensure class attendance goals are achieved on monthly basis

Ensure Instructor staff is excellent at performing all aspects of their functions and duties.

Manages and motivates the Instructor staff (including: hiring, firing, performance management, and
recognition duties)

Serves as a the lead customer service contact for members in the group fitness area, including: answering
questions, welcoming, group fitness orientations and other member communications

Acts as a liaison between the group fitness area and all other departments, communicating relevant
information to the Instructor staff as needed

Establishes, monitors and analyzes the group fitness budget. Must stay within budget.

Develops and implements group fitness policies and procedures


Coordinates quarterly launches for Les Mills formats

Coordinates individual orientations to welcome new members

Orders any supplies needed for the group fitness department

Review day-to-day statistics on class attendance compared to monthly goals

Meet with Instructors once a year and Program Leads quarterly to review current month’s revenue,
monthly goals and previous monthly revenue and goals

Focus on revenue and improving customer service through continued training and accountability on a
day-today basis.

Oversee promotional events to increase revenue.

Develop and maintain staff training manual

Ensure sanitation and tidyness of all group fitness studios through proper staff training and cleaning

ADDITIONAL
DUTIES AND RESPONSIBILTIES

Maintain a positive and professional attitude towards job responsibilities, fellow employees and members

Promotes GGX as much as possible using human and electronic resources

Creates, manages and grows business presence across social media channels, including, but not limited to
blogs, Twitter, Facebook, Pinterest, LinkedIn, youTube and Instagram.

Implement a proactive strategy for capturing customer online reviews. Monitor online ratings and
respond accordingly.

Monitor trends in Social Media tools, applications, channels, design and strategy.

Identify threats and opportunities in user generated content surrounding the business, report to
appropriate management. Monitors business reputation in social media & website community

QUALIFICATIONS
EDUCATION REQUIREMENTS
AND

CPR/AED certification is required

Must have experience in developing group fitness freestyle classes


Must have AFAA or Ace Group Fitness Certification or be willing to obtain

College degree is preferred